Tweet Despite the demise of many high street stores including Comet, Jessops and HMV, new research has revealed that the retail sector continues to triumph in customer satisfaction ratings. The latest annual UK Customer Satisfaction Index (UKCSI) by the
Institute of Customer Service (ICS) revealed that ASOS topped the chart with a satisfaction score of 92.7 out of 100 – setting a new record for the Index and only just fending off John Lewis with 92.3.Other retailers to make the top ten included Amazon (89.6), Iceland (87) and Debenhams (86.2), which rounded off the list.More...
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