Laura Wade-gery: Re-architecting M & S for a future source of inspiration

With shops such as HMV, Jessops and Comet goes Tweet on the wall, as is the rest of the high street survive?

According to M & if Laura Wade-gery, multichannel brings opportunities large retailers and distributors of three in line require clothing and footwear number, so that clients includes £560 million in sales, M & S a mixture of 'Bricks and Clicks'.

At the annual meeting of the Institute of customer service, gery, responsible on the side of e-commerce companies, explains: "customers across multiple channels are for us more value." " Multichannel brings more coverage, more through the client and new points of entry to the brand. »

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